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Last Updated: April 7, 2026
This Privacy Policy describes how Appliances Pro ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our website at appliances-pro.com or when you contact us to schedule appliance repair or installation services in Atlanta and the surrounding metro area.
By using our website or scheduling a service, you agree to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you contact us, book a service, or submit a form on our website, we may collect:
- Your name
- Home or business address
- Phone number
- Email address
- Appliance type and description of the issue
- Preferred appointment date and time
- Any additional details you provide about your service request
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used to improve our website and understand how visitors use it.
Information Collected Through Our Booking System
We use HouseCall Pro as our customer relationship management and booking platform. When you schedule a service appointment online or when we create a job in our system following a call or inquiry, your information is stored and managed within HouseCall Pro. This includes your contact details, service address, appointment history, job notes, and invoices.
HouseCall Pro is a third-party platform and their use of your data is governed by their own Privacy Policy, available at housecallpro.com. We encourage you to review their policy if you have questions about how your data is handled within that platform.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Contact you about your repair or installation job
- Send appointment reminders and follow-ups
- Process payments and generate invoices
- Respond to questions or requests you submit
- Improve our website and service quality
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services We Use
To operate our business and website effectively, we work with the following third-party services that may have access to certain information:
HouseCall Pro — Our primary CRM and scheduling platform. Used to manage bookings, customer records, job history, invoices, and technician dispatch. Visit housecallpro.com for their privacy policy.
Google Analytics — Used to track and analyze website traffic and usage patterns. Google Analytics collects anonymized data about how visitors use our site. Visit google.com/analytics for more information.
Google Business Profile — We maintain a Google Business Profile where customers may leave reviews. Information shared in reviews is governed by Google's Privacy Policy.
We do not have control over the data practices of these third-party services and encourage you to review their respective privacy policies.
Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.
Data Security
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal requirements. Customer job records are retained in HouseCall Pro as part of our ongoing service history. You may request deletion of your personal information by contacting us directly.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, contact us at the information below.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Appliances Pro Atlanta, GA
Operating Hours: Mon–Fri 8am–8pm | Sat 9am–6pm | Sun Closed
